British Airways Terraces Lounge / First Lounge - Seattle, WA Reviews

Overall this is a pretty good lounge. The food was a welcome surprise

I was planning on arriving by no later than 1 pm at the airport but it took me quite a lot of time to figure out how to make use of my free extra bag. British Airways hides their phone number pretty good on their website and I called American Airlines to get their number. After I talked to a BA agent on how to use this free baggage allowance I tried to continue on with my Check-In online. However, BA’s great check-in system wouldn’t allow me to change my seat. After a few tries I gave up and took the shuttle to the airport. I arrived around 1:20 pm at the airport and tried to get a luggage cart for all my bags, but both of the closest luggage cart machines were broken. I hooked two of my bags together and dragged the three bags to the check-in counter, which was not far from my drop-off point. I lined up at the first class line because I am a Oneworld Sapphire member. Heck I should be even Oneworld Emerald, but American Airlines has some computer issues and the Advantage Customer Service is not available on the weekend. What a great start for the start of my holiday travels.

So now standing in front of the counter and nobody is here, just another family waiting with their bags at the economy line. According to the schedule at the counter, they will open at 2:10 pm. Actual opening was 5 minutes later. We started the check-in process and checking my 3 bags was not an issue. The system recognized that I pre-paid one bag and that I have 2 free bags because of my Oneworld level. Now they made trouble with my carry-on as I have a backpack with my camera equipment and a laptop roller bag for my laptop and some other travel stuff. They told me to check one of these bags as well because they won’t fit in the seat in front of me. I’ve flown like 30 flights this year and always flew with this same carry-on combination. Nothing was different, not even the contents of both bags. British Airways made a big deal out of it and forced me to check one of them and gave me a small bag if I want to take some stuff out of the one which gets checked. I complied and gave up, because even when you are right, you can’t win against airlines. If it would of been a different occasion, I would have cancelled this flight and rebooked on another airline.

After I settled everything with the check-in agent she told me that I can use the British Airways Terraces Lounge near the gate. This was a welcome positive surprise. This is due to my status level with Oneworld. Besides First and Business Class Passengers, Oneworld Emerald and Sapphire members can use the lounge here in Seattle.

After I passed the security checkpoint I took the train to the South Satellite Terminals and looked for the entrance to the lounge. The entrance is close to the departure gate (S10). Just follow the stairs upstairs and you are there.

The Concorde Room, for First Class Passengers, is located at the south end of the terminal as well. Next to it is the Elemis Travel Spa and BA’s Galleries First Lounge. Depending on your Oneworld status and ticket you can enter either one of the lounges. For the Concorde Room however you have to buy first class tickets (no award tickets). I was flying Economy Class and only my Sapphire status with Oneworld allowed me to access the Galleries Lounge, which is also for Business Class Customers. The Business Class Lounge is all the way at the top-level and outside of the main entrance you can find a model of a British Airways A380 and a horse with a lampshade hat – “this must be a British thing”.

Thanks to multiple entrances and check-in counters at each entrance, getting in the lounge was easy and quick. This was my first time in the lounge and I was overwhelmed by the sheer size of the lounge itself. That’s why I started touring the facilities and made myself familiar with the amenities and locations of food and drinks.

One side the lounge overlooks the tarmac and with the perch on the other end,  overlooks the inside of the terminal including the security checkpoint.

Check-In was super quick. Nobody else was in front of me and when I went inside I was the fifth person arriving in the lounge. A lot of space available and very quiet. Most of the people watched the Seahawks game on one of the two big flat-screen TV’s.

I put my stuff down and was helped myself t a soft drink. Finding a seat with power outlets was quiet an adventure. There were only a few of the nice comfy seats which have power outlets right next to them instead of behind the seat. They are all located along the window to either end of it. The mid-section doesn’t have any power outlets. From the windows you have a view of the Tarmac and you can see the planes taking off or landing, depending on the direction. Most of the view is unfortunately obstructed by the roof of the South Satellite Terminal.

Additional power outlets are available at the bar desks at the very end near the book shelf with the little business center setup, two PC’s and a printer. In the book shelfs you will find a great selection of magazines and some of them are free to take with you. There is plenty of seating available in the lounge area.

They serve great food, snacks and drinks. The alcoholic beverages are served at the little bar window inside the lounge. Boarding times are announced in the lounge. You won’t need to worry about missing a plane if you listen to the announcements.

I grabbed some snacks and opened my laptop to check mails. I connected to the WiFi network, but was unable to get the login site to pop up. I was using Google’s Chrome Browser. I tried Internet Explorer instead and was able to get the login site loaded and was able to log on to the network. I never had issues with Chrome before.

The bathrooms are very nice and well designed and you can make an appointment to use the shower inside the lounge to get refreshed before the flight leaves.

Overall this is a pretty good lounge with great food. The food was a welcome surprise. Shortly before the scheduled boarding time the lounge was pretty full. Service was good, but could have been better sometimes especially with the increased amount of people.

Article Link
Written by
Gate To Adventures
Editor Score
Location To Gates
Wi-Fi Connectivity / Entertainment

Was this story helpful?
Written By: Gate To Adventures About 3 years ago 12 photo(s) Report 755 Views